Privacy Policy, Payment & Security

SECURITY OF YOUR DATA AND PERSONAL INFORMATION 

• We will only use your personal information in accordance with our privacy policy, but please make sure you have read this (below).

• We will not release your details to third parties without your permission (unless required to by law – see below).

WHAT INFORMATION DO WE COLLECT AND HOW WILL WE USE IT?

• When you purchase something from us as part of the buying and selling process, we collect the personal information you give us such as you name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

• With your permission, we may send you emails about our store, new products and other updates.

• When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we infer that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

HOW DO YOU OPT OUT OF FUTURE COMMUNICATIONS?

• If you wish to withdraw your consent after you opt in, you may withdraw your consent to contact you, continue to collect, use or disclose your information at any time by contacting us at contact@oliveaubrey.com or mailing us at Olive Aubrey, 28 Lansdowne Gardens, SW8 2EG.

• If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at contac@oliveaubrey.com or by mail at Olive Aubrey, Privacy Compliance Officer, 28 Lansdowne Gardens, London SW8 2EG. 

HOW IS MY DATA KEPT SECURE?

• We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

• Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

• If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

• All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight you may also want to read Shopify’s Terms of Service

            (https://www.shopify.com/legal/terms) or Privacy Statement

            (https://www.shopify.com/legal/privacy).

• In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, we recommend that you read their own privacy policies if you are in any way concerned as they may differ from ours, or if they are under different jurisdictions. Once you leave our store’s website (eg via a link) or are re-directed to a third-party website or application, you are no longer governed by this Privacy Policy or our websites Terms and Conditions.

• To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed altered or destroyed. 

SPECIFICALLY, WHAT HAPPENS TO MY CREDIT CARD DETAILS?

• If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

USE OF COOKIES ON THE SITE

• We use the following cookies, listed here so you can choose if you opt out of cookies or not.

           - Session_id, unique token, sessional. Allows Shopify to store information about your session (referrer, landing page etc)

            - Shopify_visit, no data held, persistent for 30 minutes from the last visit. Used by our website providers’s internal stats tracker to record the number of visits.

            - Shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.

            - Cart_unique token, persistent for 2 weeks. Stores information about the content of your cart.

            - Secure_session_id, unique token, sessional.

- secure_session_id, unique token, indefinite if the shop has a password. This is used to determine if the current visitor has access.